Refund Policy

At Nevu Back, we want you to feel confident trying our product. That’s why every Nevu Back purchase is protected by our 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to try Nevu Back.

If you are not satisfied with your purchase, contact us within the 30-day period to request a return and refund.

Once your eligible return is received and approved, we will refund the purchase price to your original payment method.

How to Request a Return

To start a return, please contact us through our Contact Us page or customer support email.

Please include:

• Your full name

• Order number

• Email address used for the purchase

• Reason for the return

Our support team will provide you with the return instructions and return address.

Please do not send your product back without contacting us first.

Return Conditions

To qualify for a refund:

• The return request must be made within 30 days of delivery.

• The product must be returned with all included parts and accessories.

• The product must not be intentionally damaged, modified, or misused.

• You must follow the return instructions provided by our customer support team.

Normal use of the product during the 30-day trial period does not automatically make your order ineligible for a refund.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning your order.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your Nevu Back arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos or video showing the issue.

We will review the problem and provide an appropriate replacement or refund where applicable.

Refund Processing

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Please allow approximately 3–5 business days for us to process an approved refund. Your bank or card provider may require additional time before the funds appear in your account.

Order Cancellations

If you wish to cancel your order, contact us as quickly as possible.

We will do our best to cancel orders that have not yet entered processing or shipment.

Once an order has already been processed or shipped, it may need to be handled as a standard return.

Duplicate Orders

If you accidentally place the same order more than once, contact us immediately. If the duplicate order has not yet shipped, we will attempt to cancel and refund it.

Refused or Undeliverable Packages

Orders returned to us because of an incorrect address, repeated failed delivery attempts, or refusal of delivery may be subject to any shipping or handling costs incurred.

Please make sure your delivery information is correct before placing your order.

Chargebacks

If you experience an issue with your order, please contact us before opening a chargeback or payment dispute.

We are happy to review legitimate issues and resolve eligible refund requests under our 30-Day Money-Back Guarantee.

Contact Us

For any questions regarding returns or refunds, please contact us through the Contact Us page on NevuBack.com.

Last updated: September 2026